Refund policy

Purchase & Inspection Policy

Effective Date: January 19, 2026

To ensure the integrity of our inventory and the competitive nature of our pricing, Focal Point Jewellery categorizes all products into two distinct classes for the purpose of sales and returns.

1. Classification of Goods

  • Loose Melee Diamonds (Natural & Lab-Grown): These are sold as high-volume, wholesale-lot items. Due to the nature of melee sorting and the specialized risk of stone-switching, all melee sales are Final Sale. No returns, exchanges, or refunds will be issued.

  • Certified Solitaire Stones (GIA/IGI): Individual stones accompanied by a unique grading report are eligible for a 7-day inspection period, subject to the conditions listed below.

2. 7-Day Inspection Window (Solitaires Only)

The 7-day inspection window begins the moment the courier marks the item as "Delivered" at the destination address.

  • Conditions for Return: The stone must be returned in its original, unaltered state. Any stone that has been set into a mounting, laser-drilled, damaged, or altered in any way is strictly ineligible for return.

  • Verification: All returned stones undergo a mandatory 48-hour gemological verification process to ensure the stone and its laser inscription match the original GIA/IGI certificate on file.

  • Authorization: Returns are only accepted with a Return Merchandise Authorization (RMA) issued by concierge@focalpointjewellery.com. Unsolicited returns will be rejected.

3. Shipping, Risk of Loss, and Title

Focal Point Jewellery operates on an F.O.B. Shipping Point basis in accordance with Ontario commercial standards.

  • Transfer of Ownership: Title to the goods and the "Risk of Loss" passes to the Buyer the moment the package is dispatched and accepted by the carrier (FedEx, UPS, Purolator, or Canada Post).

  • Delivery Requirements: All shipments require a Direct Adult Signature. A signature captured by the carrier at the delivery address is conclusive proof of delivery and contract fulfilment. Claims of "Item Not Received" following a signed delivery must be resolved by the Buyer with the carrier.

4. Claims & Discrepancies

The 24-Hour Rule: Upon receipt, the Buyer has 24 hours to report any discrepancy, count error, or defect. After this 24-hour window, the Buyer acknowledges that the shipment was received in full and meets the professional grading standards listed on the accompanying certification.